RELATIONSHIPS ON STAGE

The improvisational theatre for learning how to manage clients

As it happens on the stage, participants will learn how to be assertive and to help other people without losing your own benefits. They will develop what we call client orientation.

Target: Sellers, client service, freelancers

Duration: 4 days

General goals

To communicate in a powerful way and to develop an emphatic listening
Being more orientated to the client
To manage efficiently your emotions and the ones of the client
To develop empathy
To manage conflicts positively and to know how to negotiate
To solve problem and to find solutions

Description

Introduction: improvisational theatre for better relationships with the client

What to improvise means

Why improving your client orientation through improvisation
How to improvise
On the stage!
Mirroring for listening to the body language
Visualizations for being connected with other people
Sensorial walks to develop empathy
Interrupted stories for conflict management
Imprò starts for problem solving

Guided reflection

Communication styles, emotional intelligence, what to improve

The art of managing the client

Powerful communication and strengths of the individual communication style
To catch the client needs: what he said and what he didn’t say
Empathy
How to achieve goals without creating conflicts: let’s learn assertiveness
To negotiate and to solve with the other person a common problem

Results

R

Recognizing other person communication style and following that for being convincing during affairs

R

Catching a client explicit and implicit needs and offer goods and services that increase his satisfaction

R

Remaining calm in a difficult situation and activating creativity for finding solutions

R

Recognizing emotions in oneself and in other people for being in empathy and for not creating conflict situations

R

Managing conflicts when they emerge, working on the communication style for an authentic relation and looking for the common interest following a win-win strategy

R

Being able to listen to other people and proposing personal ideas and at the same time being flexible to change them

Theory
The communication process, client personalities, emotional intelligence, conflicts types and strategies to solve them, negotiation principle, tools for problem solving, improvisational theatre foundation

Skills
Client orientation, powerful communication, emotional intelligence, conflict management, negotiation, problem solving

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